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International customers may refer to the images above for details of shopping guide. 1. Select an item you would like to purchase. 2. Click “カートに入れる” (Add to cart). 3. Click “ゲスト購入する” (To buy). 4. Click “OVERSEAS” on Region. [Article 1 - SHIPPING] Deliveries will be carried out by EMS for international orders. All orders are in insured, and Track & Trace information is provided via email. Shipping time for regular service is 3-7 days for international orders. Local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense. [Article 2 - PAYMENT] We accept Visa, MasterCard, American Express, Diners Club, JCB, and debit cards (Maestro and Visa Electron. Please check with your bank to make sure your card is valid for online purchases). You can choose to pay with a credit card or already registered PayPal account. If you paid by PayPal, payment will be withdrawn immediately. [Article 3 - RETURN POLICY] PAPIER LABO. has a 7-days return policy and accepts only incorrect items or damaged items. To return your purchase, the items must meet the following conditions: · Be returned within 7 days of your received · Be returned in its original, unused, and unaltered condition · Be returned with original packaging Place send the package to: PAPIER LABO. #106 1-1-1, Jingumae Shibuya-ku, Tokyo 150-0001 Japan If you wish to return your purchase, just follow these easy steps: 1. Contact our Customer Service via store@papierlabo.com if you wish to use our return service. 2. Place the items you wish to return in the original shipping box. 3. Complete the Return Form and place it in the box. 4. Attach the return label to the outside of the box and call your local international mail service to arrange a pick-up. 5. After your return arrives we will issue a refund to your account within 7 working days. [Article 4 - REFUNDS] The refund will be credited to the credit card which used at the purchase or to the customer’s PayPal account. The refund will be made within 7-days of receipt of the returned item. No refund will be made if the customer does not follow the return procedure. [Article 5 - CONTACT] If you have any enquiries or requests about your orders and/or our products, please feel free to contact us. We will answer as soon as possible. Customer Service Tuesday to Saturday from 12 am - 6 pm JPT T: +81 3 5411 1696 E: store@papierlabo.com